We collect personal information when you register or add a property inquiry or listing, including your name, your email address, phone number and IP address (the "Personal Information"). We do not collect any "Sensitive Personal Data". If you are listing a property, we will also collect property-specific information including but not limited to amenities, rates, policies, and location (the "Property Information"), based only on the Data you provide to us via the submission form. We may use your Personal Information to contact you from time to time with customer updates and information, or to send you information about new services or opportunities. You will be able to "opt out" of receiving marketing information by sending an email to us at [email protected]. However, as a condition of maintaining your account, we will have the right to contact you at any time regarding your business account. Should you not wish to receive further contact from us, you have the option of deactivating your account.
We will not share your information with third parties, except: (i) in the case of special promotions by Lefkada-Rentals or a third-party (unless you have elected to "opt-out" of receiving marketing information; (ii) where a third party performs services on behalf of Lefkada-Rentals and has agreed to keep such information confidential (such as processing your credit card payment or conducting an online survey); and (iii) the aggregate use of the information of multiple Lefkada-Rentals users where individual Personal Information is not disclosed. We may share Site usage information about users with a third-party tracking company for the purposes of reporting statistics. For this purpose, some of the pages you visit on the Site use tracking mechanisms such as pixel tags (also called clear gifs). We may also use your information to market our services and to gain feedback on potential new services. We reserve the right to disclose your Personal Information and/or Property Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. "Personal & Property Data" is stored in our cloud servers, under Amazon Web Services in Ireland.
For Travellers who use IonianHolidays.com in order to inquire a booking, we collect Personal Information such as name, email address, telephone number and IP address. This information is sent strictly to the Owner of the Property, the Traveller is interested in. Moreover, we use this data in order to send promotional messages, marketing, advertising, and other information about our Services that may be of interest to the Traveller, based on his/her preferences (including information about IonianHolidays.com or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google). The Travellers can correct email addresses or opt-out from our marketing lists anytime they wish.
Both kind of Users (Owners & Travellers) may read our "Policy", about what and how we collect their data, but in any case, they may contact us for further information at any time.
Users of the Site may send email inquiries to Hosts and service providers and/or provide email responses via clickable links on the Site. If you choose to utilize such link or links, your Personal Information and/or Property Information may become known to the third party with whom you are communicating. Do not share such information that you are not prepared to allow such parties to have, including, but not limited to credit card and bank account information. We may also retain these email inquiries and/or responses. While the content of these email inquiries and/or responses is not shared with any other party, we may from time to time use third party email servers to send and track receipt of such inquiry/response emails, and analyze the pattern of inquiry/response usage via these third-party tracking systems.
Protection of your information
Lefkada-Rentals encrypts and stores all personal information,, on a secured server. We do not store sensitive payment details such as credit cards. We use Secure Socket Layer (SSL) encryption for information you may provide on our booking process or online signup process. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online. We take commercially reasonable steps to provide security for your information once we receive it. We do not share, sell, rent, or trade personal information with third parties for their promotional purposes. We reserve the right to disclose your Personal Information, Property Information, or other information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Site. We use a credit card processing payment gateway to bill property Hosts for services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purposes.
Property Owner or Manager shall process personal data that Owner received from IonianHolidays.com as part of the Services under the Agreement only so far as necessary to perform the requested reservation services, or as otherwise agreed to between the Parties in writing, in accordance with applicable law, including (if applicable) Directive 95/46/EC and 2002/58/EC (as amended or replaced by subsequent legal acts) on the processing of personal data and the protection of privacy or the EU General Data Protection Regulation (GDPR) or if Owner has obtained explicit consent from the guest to any other use of guest’s personal data.
Change of personal information
Should you want to change or access your Personal Information, you may do so on the Site under your Profile. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information and/or Property Information.
Reviews and customer feedback
Lefkada-Rentals sometimes receives testimonials and comments from Site users wishing to share their booking and/or travel experiences. We may publish such content from time to time. By submitting such testimonials and comments, you grant us permission to publish such content at our sole discretion. Please be aware that any Personal Information, Property Information, or other information you submit can be read, collected or used by other users of this site and you could be sent unsolicited messages. We are not responsible for the Personal Information, Property Information or other information which you choose to submit for testimonials.
Surveys or contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain Personal Information and or other information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose such information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code). We use this information to award prizes and to continually improve the user experience at Lefkada-Rentals. We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' Personal Information for any other purpose.
While Lefkada-Rentals takes reasonable steps to safeguard and to prevent unauthorized access to your information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.
IN NO EVENT SHALL LEFKADA-RENTALS BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, THE PROPERTY INFORMATION, OR ANY OTHER USER PROVIDED INFORMATION REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER LEFKADA-RENTALS WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.